Every bug a customer mentions, filed in your tracker

Reads from

Gmail

Circleback

Granola

Fireflies

Otter

Gong

Help Scout

Slack

and more

Files into

GitHub

Linear

Jira

GitLab

ClickUp

Notion

and more

On the left, three customer conversations: a Circleback meeting recording where Dana says switching clinics resets after a refresh and asks for text reminders, a Slack shared channel where a customer says invite emails land in spam, and a Gmail thread about the CSV export stopping at 10,000 rows. An arrow points right to a product board where four new cards, one per problem, sit in the Triage column, each labelled bug or request with the customer and source. — **Three conversations, four new cards.** A meeting recording, a Slack message and an email, each bug or request filed once in Triage with the customer and where it came from. The people and companies are made up.

What it does

Reads customer email, call notes and support chats a few times a day.
Keeps the concrete bugs and specific requests, and leaves out the small talk.
Files each one as a single issue in GitHub, Linear, Jira, GitLab, ClickUp, Notion or whichever tracker you use, in the column you pick.
Writes who reported it, when, and a link to the conversation into every issue.
Never files the same thing twice, even when three customers report the same bug.

The reveal

You point it at your tracker once. That afternoon, the bug a customer mentioned on this morning’s call is already in your triage column, with the customer’s name, the moment in the call and what they were trying to do. The team works the tracker it already has, and nothing a customer said gets lost between a call and a ticket.

Configuration

Your tracker: GitHub, Linear, Jira or another, and the project, board or team new issues go to.
Where they land: the column or status new issues start in, and any labels.
What it reads: the inboxes, meeting-notes tool and support desk to watch.
How often: three times on weekdays unless you say otherwise, or only when you ask.

What it doesn’t do

It doesn’t triage or fix anything. It files and places new issues; your team decides what happens next.
It doesn’t touch existing issues. It never closes, moves or comments on them.
It doesn’t reply to customers. Who’s owed an answer is what Customer Comms Tracker is for.

Triggers

Runs on the schedule you set, and any time you ask it to file the bugs from a specific call or email.

User Chats to Issues